Service
|
Brozne
|
Silver
|
Gold
|
Platinum
|
| Deticated Mobile Number |
N/A |
N/A |
N/A |
X |
| Technical Support Contact |
N/A |
N/A |
X |
X |
| SMS |
N/A |
N/A |
X |
X |
| Customer Care Portal Account |
X |
X |
X |
X |
| Mail |
X |
X |
X |
X |
| Phone |
N/A |
X |
X |
X |
| No. Inventory Hours |
N/A |
20 HR |
40 HR |
120 HR |
| 24 x 7 support |
N/A |
N/A |
N/A |
X |
| Access to Knowledgebase |
X |
X |
X |
X |
| KPI |
N/A |
X |
X |
X |
| Special hourly rate for additional work |
N/A |
X |
X |
X |